Support Operations, on One Platform, Powered by AI 

You receive a customer contact
MelodyArc enables AI and agents to work together with your tech stack
MelodyArc applies your policies and brand voice
Your customer's issue is resolved
You receive a customer contact
MelodyArc enables AI and agents to work together with your tech stack
MelodyArc applies your policies and brand voice
Your customer's issue is resolved

Trusted by leading brands

The only all-in-one solution to provide both agents and automation

MelodyArc combines the best of technology and people. It's more cost effective than agents alone and ensures higher resolution rates than automation.

Support Operations, on One Platform, Powered by AI 

Support Operations, on One Platform, Powered by AI 

You receive a customer contact
MelodyArc enables AI and agents to work together with your tech stack
MelodyArc applies your policies and brand voice
Your customer's issue is resolved
You receive a customer contact
MelodyArc enables AI and agents to work together with your tech stack
MelodyArc applies your policies and brand voice
Your customer's issue is resolved

Trusted by leading brands

The only all-in-one solution to provide both agents and automation

MelodyArc combines the best of technology and people. It's more cost effective than agents alone and ensures higher resolution rates than automation.

INTEGRATED AI

AI That Delivers

The MelodyArc platform has generative AI integrated into the experience. This allows AI and people agents to work seamlessly together resulting in shorter handle times.

The MelodyArc platform has generative AI integrated into the experience. This allows AI and people agents to work seamlessly together resulting in shorter handle times.

Re: oops! address change??

Hello,

Thanks for reaching out! I'm so sorry, but your order has shipped and I'm not able to make any changes.

My shipping address is wrong! Help!

Keep Original

Thanks for reaching out!

Rewrite

Thanks for contacting us!

Rewrite

Good to hear from you!

Delete

Thanks for reaching out!

AGENTS IN THE LOOP

Complex interactions, handled

Complex interactions, handled

MelodyArc knows when to loop in an Agent. For the customer, the hand off from AI to human is seamless and imperceptible, improving customer experience with personalization.

MelodyArc knows when to loop in an Agent. For the customer, the hand off from AI to human is seamless and imperceptible, improving customer experience with personalization.

BUILT-IN EXPERTISE

Best practices, practiced

Best practices, practiced

MelodyArc updates enterprise knowledge in real-time.  Bypass long lead times and manual effort typically required by engineer and product teams to cascade information automatically to the frontlines.

MelodyArc updates enterprise knowledge in real-time.  Bypass long lead times and manual effort typically required by engineer and product teams to cascade information automatically to the frontlines.

Item Return Procedure
Metadata
Metadata
Enter description
Return policy
Order Status
Replacement
Add Tag
Criteria
Criteria
How many calendar days after an order has been delivered does a customer have to request a return?
Enter # Days
8
<
4
5
6
7
8
9
10
<
Actions
Response
Summary
Save
Cancel

GET STARTED

Take your customer experience to the next level

Customize and scale your customer service organization today.

1

Establish

Set your policies and 

brand voice


2

Connect

Pre-built integrations connect the tools you use daily


3

Update

Policy changes cascade through to the front lines



The world's first all-in-one customer operations platform

GET STARTED

Take your customer experience to the next level

Customize and scale your customer service organization today.

1

Establish

Set your policies and 

brand voice

2

Connect

Pre-built integrations connect the tools you use daily


3

Update

Policy changes cascade through to the front lines



The world's first

all-in-one customer operations platform

INTEGRATED AI

AI That Delivers

The MelodyArc platform has generative AI integrated into the experience.  This allows AI and people agents to work seamlessly together resulting in shorter handling times.

Re: oops! address change??

Hello,

Thanks for reaching out! I'm so sorry, but your order has shipped and I'm not able to make any changes.

My shipping address is wrong! Help!

Keep Original

Thanks for reaching out!

Rewrite

Thanks for contacting us!

Rewrite

Good to hear from you!

Delete

Thanks for reaching out!

AGENTS IN THE LOOP

Complex interactions, handled

MelodyArc knows when to loop in an Agent. For the customer, the hand off from AI to human is seamless and imperceptible, improving customer experience with personalization.

BUILT-IN EXPERTISE

Best practices, practiced

MelodyArc updates enterprise knowledge in real-time.  Bypass long lead times and manual effort typically required by engineer and product teams to cascade information automatically to the frontlines.

Item Return Procedure
Metadata
Metadata
Enter description
Return policy
Order Status
Replacement
Add Tag
Criteria
Criteria
How many calendar days after an order has been delivered does a customer have to request a return?
Enter # Days
8
<
4
5
6
7
8
9
10
<
Actions
Response
Summary
Save
Cancel

GET STARTED

Take your customer experience to the next level

Customize and scale your customer service organization today.

1

Establish

Set your policies and 

brand voice

2

Connect

Pre-built integrations connect the tools you use daily


3

Update

Policy changes cascade through to the front lines



The world's first all-in-one customer operations platform

GET STARTED

Take your customer experience to the next level

Customize and scale your customer service organization today.

1

Establish

Set your policies and 

brand voice

2

Connect

Pre-built integrations connect the tools you use daily


3

Update

Policy changes cascade through to the front lines



The world's first all-in-one customer operations platform