Privacy Policy

MelodyArc, Inc. Privacy Policy
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Updated February 28^th, 2022

Thank you for being a part of our community at MelodyArc, Inc. (“Company,” “we,” “us,” or “our,”). When you visit our website www.melodyarc.com (the "Website"), use our Shopify application, (the "App") and more generally, use any of our services (the "Services", which include the Website and App), we respect that you are trusting us with your personal information. This Privacy Policy describes how personal information is collected, used, and shared when you use our Services. We do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

By using the Website in any way, including browsing, purchasing, and using any of the Services provided through the Website, you agree to the MelodyArc Privacy Policy ("Privacy Policy"). If there are any terms in this Privacy Policy that you do not agree with, please discontinue use of our Services immediately.

1. What information do we collect?

Personal information you disclose to us

We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you register on the Website, express and interest in obtaining information about us or our Services, when you participate in activities on the Website, or otherwise when you contact us.

The personal information that we collect depends on the context of your interactions with us and the Services. The personal information we collect may include the following: phone numbers, email addresses, contact or authentication data, usernames, passwords, mailing addresses, job titles, contact preferences, order information, and other similar information. All personal information that you provide to us must be true, complete and accurate, and you must notify us of any changes to such personal information.

Information collected automatically

Some information is collected automatically when you visit our Website and use our Services.

We automatically collect certain information when you visit, use, or navigate the Website or Services. This information does not reveal your specific identity but may include usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, information about how and when you use our Services and other technical information. This information is needed to maintain the security and operation of our Website and for internal analytics and reporting purposes.

Like many businesses, we may also collect information through cookies and similar technologies.

The information we collect includes:

• Log and Usage Data. Log and usage data is service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Website and Services and we record in log files. Depending on how you interact with us, this log data may include your IP address, device information, browser type and settings, and information about your activity in the Services.
• Device Data. We collect device data such as information about your computer, phone, tablet, or other device you use to access the Website.

2. How do we use your information?

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, compliance with our legal obligations, and/or your consent.

We use personal information for a variety of business purposes described below. We process your personal information for our legitimate business interests, in order to enter into or perform a contract with you, with your consent, and/or for compliance with our legal obligations.

We use the information we collect or receive:

• For user management. This includes to create user accounts, to manage user accounts, to enable user communications, to post testimonials, or to request customer feedback.
• For site management & protection. This includes to enforce our terms and conditions and policies, to respond to legal requests and prevent harm, or send administrative information.
• For product and service delivery. This includes to deliver Services to users or respond to inquiries or offer support.
• For marketing & communications. This includes to send marketing and promotional communications, deliver targeted advertising. You can opt out of our marketing emails at any time by contacting support@melodyarc.com.
• For other business purposes. This includes improving products, services, marketing, and user experience.

3. Will your information be shared with anyone?

We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations.

We may process or share your data based on the following legal basis:

• Consent: We may process your data if you have given us specific consent to use your personal information.
• Legitimate Interests: We may process your data when it is reasonably necessary to achieve our legitimate business interests.
• Performance of a Contract: Where we have entered into a contract with you, we may process your personal information to fulfill the terms of our contract.
• Legal Obligations: We may disclose your information where we are legally required to do so in order to comply with applicable law, governmental requests, a judicial proceeding, court order, or legal process.
• Vital Interests: We may disclose your information where we believe it is necessary to investigate, prevent, or take action regarding potential violations of our policies, suspected fraud, situations involving potential threats to the safety of any person and illegal activities, or as evidence in litigation in which we are involved.
• Business Transfers: We may share or transfer your information in connection with, or negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• Service Providers, Vendors, and Consultants: We may share your data with third-party vendors, service providers that provide us with IT support, hosting, payment processing, customer service, and related services. We may share your information with contractors or agents who perform services for us or on our behalf and require access to such information to do that work.
• Other Third-Party Service Providers: We may allow selected third parties to use tracking technology on the Website, which will enable them to collect data on our behalf about how you interact with our Website over time. This information may be used to, among other things, analyze and track data, determine the popularity of certain content, pages or features, and better understand online activity. We do not share, sell, rent or trade any of your information with third parties for their promotional purposes.

We may use cookies and similar tracking technologies (like web beacons and pixels) to access or store information.

4. Is your information transferred internationally?

We may transfer, store, and process your information in countries other than your own.

‍Our servers are located in the United States. If you are accessing our Website from outside the United States, please be aware that your information may be transferred to, stored, and processed by us in our facilities and by those third parties with whom we may share your personal information, in the United States, Canada, and other countries.

5. How long do we keep your information?

We keep your information for as long as necessary to fulfill the purposes outlined in this privacy notice unless otherwise required by law.

We store the personal information we collect as described in this Privacy Policy for as long as you use our Services or as necessary to fulfill the purpose(s) for which it was collected, provide our Services, resolve disputes, establish legal defenses, conduct audits, pursue legitimate business purposes, enforce our agreements, and comply with applicable laws.

6. Do we collect information from minors?

We do not knowingly solicit data from or market to children under 18 years of age. By using the Website, you represent that you are at least 18 or that you are the parent or guardian of such a minor and consent to such minor dependent's use of the Website. If we learn that personal information from users less than 18 years of age has been collected, we will deactivate the account and take reasonable measures to promptly delete such data from our records. If you become aware of data we may have collected from children under 18, please contact us at privacy@melodyarc.com.

7. What are your privacy rights?

In some regions, you have rights that allow you greater access to control over your personal information. You may review, change, or terminate your account at any time.

In some regions (like those covered by CCPA and GDPR), you have certain rights under applicable data protection laws. These may include the right (i) to request access and obtain a copy of your personal information, (ii) to request rectification or erasure, (iii) to restrict process of your personal information, and (iv) if applicable, to data portability. To make a request, please email gdpr@melodyarc.com.

If you would like to review or change the information in your account or terminate your account, you can submit a request. Upon your request to terminate your account, we will deactivate or delete your account and personal information from our active databases. We may retain some information to prevent fraud, troubleshoot problems, improve the Services, enforce our Terms of Use, and/or comply with applicable legal requirements.

You can unsubscribe from our marketing emails at anytime by using the unsubscribe link in those emails or by contacting us at support@melodyarc.com. We may still communicate with you, for example to send you service-related emails that are necessary for the administration and use of your account, to respond to service requests, or for other non-marketing purposes.

8. How can you contact us about this notice?

We may update this privacy notice from time to time. If we make material changes to this privacy notice, we may notify you. If you have questions or comments about this notice, or would like to request actions, you may reach us at privacy@melodyarc.com.