Agents and AI, together in one complete package

Advanced automation

No figuring out how to apply AI. No testing and learning at the expense of your customer experience.

With MelodyArc CX the customer support experience is already optimized with the latest, most cutting edge AI models.

No figuring out how to apply AI. No testing and learning at the expense of your customer experience.

With MelodyArc CX the customer support experience is already optimized with the latest, most cutting edge AI models.

No figuring out how to apply AI. No testing and learning at the expense of your customer experience.

With MelodyArc CX the customer support experience is already optimized with the latest, most cutting edge AI models.

ArcAgents at the ready

No more waiting until you reach critical mass to qualify for a BPO. No more underutilizing the agents you do have.

With MelodyArc CX, you get on-demand access to as many agents as you need, when you need them.

No more waiting until you reach critical mass to qualify for a BPO. No more underutilizing the agents you do have.

With MelodyArc CX, you get on-demand access to as many agents as you need, when you need them.

No more waiting until you reach critical mass to qualify for a BPO. No more underutilizing the agents you do have.

With MelodyArc CX, you get on-demand access to as many agents as you need, when you need them.

SEAMLESS

A customer experience that flows

MelodyArc CX conversations flow in and out of your existing CRM, maintaining a single source of truth for customer operations.

In your brand voice, according to your policies

Then handled by MelodyArc CX

The conversation is routed through your tech stack

Your customer needs help

With an AI-first approach that loops in an ArcAgent if needed

In your brand voice, according to your policies

The conversation is routed through your tech stack

Then handled by MelodyArc CX

Your customer needs help

With an AI-first approach that loops in an ArcAgent if needed

In your brand voice, according to your policies

The conversation is routed through your tech stack

Then handled by MelodyArc CX

Your customer needs help

With an AI-first approach that loops in an ArcAgent if needed

EASY

Plays well with others

Connect to your existing stack with hundreds of pre-built integrations. No coding required.

Flexible

The agents you need when you need them

Handle peaks and valleys with ArcAgents at-the-ready. No more hiring, training, forecasting or capacity planning. It's like hiring a BPO, without hiring a BPO.

Customized

A perfectly on-brand customer experience every time

The platform guides agents through a controlled and systematic flow built on your brand voice and your policies so your customers always have an amazing experience.