Knowledge. Platformed.

MelodyArc is the first ever knowledge engine software designed to make strategic expertise scalable to the front lines.

A NEW PARADIGM

AI-first decision making, assisted by the MelodyArc Platform

Advanced automation handles customer conversations with human oversight to manage complexity and promise people-quality support.

Policies & Exceptions
Processes & Steps
Brand Voice & Tone
Your Expert Inputs
INPUT
Set your sequence
Design the customer-facing experience with pre-set best in-class policies or customize with your own
Describe process & steps
Set policies & exceptions
Input brand voice & tone
Machine Learning
Natural Language Processing
Existing Integrations
Your Expert Inputs
Your Platform
RUN
Let operations flow
Advanced AI automation takes over
Customer-friendly AI
Human intervention, only as needed
AI-led, guided flows
Act
Your Platform
Operate
Respond
Automate
Platform your preferences
The MelodyArc system ingests your input and platforms it
Machine learning
Natural language processing
Connect existing tech stack
Voice of the Customer
Structured Data
Advanced Data Science
LEARN
Optimize with data
Actionable insights returned back into your org
Voice of the Customer
Structured data
Advanced data science
UPDATE
Changes that cascade
Get everyone on the same page with instant policy updates
Single source of truth
Update all channel at once
Always on brand

Policies & Exceptions
Processes & Steps
Brand Voice & Tone
Your Expert Inputs
INPUT
Set your sequence
Design the customer-facing experience with pre-set best in-class policies or customize with your own
Describe process & steps
Set policies & exceptions
Input brand voice & tone
Machine Learning
Natural Language Processing
Existing Integrations
Your Expert Inputs
Your Platform
RUN
Let operations flow
Advanced AI automation takes over
Customer-friendly AI
Human intervention, only as needed
AI-led, guided flows
Act
Your Platform
Operate
Respond
Automate
Platform your preferences
The MelodyArc system ingests your input and platforms it
Machine learning
Natural language processing
Connect existing tech stack
Voice of the Customer
Structured Data
Advanced Data Science
LEARN
Optimize with data
Actionable insights returned back into your org
Voice of the Customer
Structured data
Advanced data science
UPDATE
Changes that cascade
Get everyone on the same page with instant policy updates
Single source of truth
Update all channel at once
Always on brand

Policies & Exceptions
Processes & Steps
Brand Voice & Tone
Your Expert Inputs
INPUT
Set your sequence
Design the customer-facing experience with pre-set best in-class policies or customize with your own
Describe process & steps
Set policies & exceptions
Input brand voice & tone
Machine Learning
Natural Language Processing
Existing Integrations
Your Expert Inputs
Your Platform
RUN
Let operations flow
Advanced AI automation takes over
Customer-friendly AI
Human intervention, only as needed
AI-led, guided flows
Act
Your Platform
Operate
Respond
Automate
Platform your preferences
The MelodyArc system ingests your input and platforms it
Machine learning
Natural language processing
Connect existing tech stack
Voice of the Customer
Structured Data
Advanced Data Science
LEARN
Optimize with data
Actionable insights returned back into your org
Voice of the Customer
Structured data
Advanced data science
UPDATE
Changes that cascade
Get everyone on the same page with instant policy updates
Single source of truth
Update all channel at once
Always on brand

INPUT
Set your sequence
Design the customer-facing experience with pre-set best in-class policies or customize with your own
Describe process & steps
Set policies & exceptions
Input brand voice & tone
Policies & Exceptions
Processes & Steps
Brand Voice & Tone
Your Expert Inputs
RUN
Let operations flow
Advanced AI automation takes over
Customer-friendly AI
Human intervention, only as needed
AI-led, guided flows
Machine Learning
Natural Language Processing
Existing Integrations
Your Expert Inputs
Your Platform
Automate
Platform your preferences
The MelodyArc system ingests your input and platforms it
Machine learning
Natural language processing
Connect existing tech stack
Act
Your Platform
Operate
Respond
LEARN
Optimize with data
Actionable insights returned back into your org
Voice of the Customer
Structured data
Advanced data science
Voice of the Customer
Structured Data
Advanced Data Science
UPDATE
Changes that cascade
Get everyone on the same page with instant policy updates
Single source of truth
Update all channel at once
Always on brand

Frontline operations, transformed

MelodyArc radically streamlines and simplifies complexity for any operational process driven by strategic expertise and executed by frontline employees.

Customer

Support

Customer

Support

App Support

Warranty

Billing & Back Office

Helpdesk

Inventory & Logistics

GET STARTED