MelodyArc

Product Technology Pricing Company

The MelodyArc CX difference

Agents and AI, together in one complete package

Incoming Request

Criteria

apology_discount

true

apology_discount_percentage

15%

apology_discount_code

A3fg8c

CONVERSATION REVIEW

Issue type:

subscription

Request type:

order tracking

Intent:

request.intent value

CONVERSATION TAGS

MelodyArc

Order Status

Replacement

Advanced automation

No figuring out how to apply AI. No testing and learning at the expense of your customer experience.

With MelodyArc CX the customer support experience is already optimized with the latest, most cutting edge AI models.

ArcAgents at the ready

No more waiting until you reach critical mass to qualify for a BPO. No more underutilizing the agents you do have.

With MelodyArc CX, you get on-demand access to as many agents as you need, when you need them.

SEAMLESS

A customer experience that flows

MelodyArc CX conversations flow in and out of your existing CRM, maintaining a single source of truth for customer operations.

Your customer needs help

The conversation is routed through your tech stack

Then handled by MelodyArc CX

In your brand voice, according to your policies

With an AI-first approach that loops in an ArcAgent if needed

EASY

Plays well with others

Connect to your existing stack with hundreds of pre-built integrations. No coding required.

Flexible

The agents you need when you need them

Handle peaks and valleys with ArcAgents at-the-ready. No more hiring, training, forecasting or capacity planning. It's like hiring a BPO, without hiring a BPO.

Customized

A perfectly on-brand customer experience every time

The platform guides agents through a controlled and systematic flow built on your brand voice and your policies so your customers always have an amazing experience.

Secure

Compliant

High Standards

Secure

Customer data, safeguarded

Guided by the MelodyArc CX software, ArcAgents have access to only the information they need, and nothing they don't.

Everything you need.

In one platform.

Consistently great CX	Guaranteed SLAs	24/7 support	Multi-channel, text-based support
Easy to implement	Pre-built integrations	Works through your CRM	Guided onboarding
Best of both worlds	The latest AI models	Live ArcAgents	Respond and take actions
Supports your strategy	Brand voice matching	Effortless policy management	Segmentation & routing
Protects customer data	Data security	No outages or down time	Restricted agent views
Cost effective	No minimum	Only pay for what you use	Less $ than a BPO