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The MelodyArc CX difference
Agents and AI, together in one complete package
No figuring out how to apply AI. No testing and learning at the expense of your customer experience.
With MelodyArc CX the customer support experience is already optimized with the latest, most cutting edge AI models.
ArcAgents at the ready
No more waiting until you reach critical mass to qualify for a BPO. No more underutilizing the agents you do have.
With MelodyArc CX, you get on-demand access to as many agents as you need, when you need them.
A customer experience that flows
MelodyArc CX conversations flow in and out of your existing CRM, maintaining a single source of truth for customer operations.
Your customer needs help
The conversation is routed through your tech stack
Then handled by MelodyArc CX
In your brand voice, according to your policies
With an AI-first approach that loops in an ArcAgent if needed
Plays well with others
Connect to your existing stack with hundreds of pre-built integrations. No coding required.
The agents you need when you need them
Handle peaks and valleys with ArcAgents at-the-ready. No more hiring, training, forecasting or capacity planning. It's like hiring a BPO, without hiring a BPO.
A perfectly on-brand customer experience every time
The platform guides agents through a controlled and systematic flow built on your brand voice and your policies so your customers always have an amazing experience.
Customer data, safeguarded
Guided by the MelodyArc CX software, ArcAgents have access to only the information they need, and nothing they don't.
Everything you need.
In one platform.
Consistently great CX
Multi-channel, text-based support
Easy to implement
Works through your CRM
Best of both worlds
The latest AI models
Respond and take actions
Supports your strategy
Brand voice matching
Effortless policy management
Segmentation & routing
Protects customer data
No outages or down time
Restricted agent views
Only pay for what you use
Less $ than a BPO
Commonly Asked Questions
Can you manage any of my customer support volume? How does that work?
We can. MelodyArc works seamlessly within your CX strategy, segmenting by inquiry type (e.g., account questions, bug reports, and order status) or time (weekend or after-hour coverage).
Do you integrate with my existing CRM or customer support software?
MelodyArc directly integrates with any system your team uses—Google Docs included.
Do you offer multi-channel support (e.g., email, live chat, phone, etc.)?
We’re available across any asynchronous channels like email, SMS, CX form submissions, or offline chat.
How can we onboard our policies into the platform?
We do it for you. Our experts ingest and translate your current policies, processes, and brand voice into the platform so you’re ready from day one.
Will I get any analytics or reports to measure performance?
MelodyArc works through your CRM to give you an updated, comprehensive view of your customer experience, including analytics, operational performance, and regular client service reports.
How long does it take to get MelodyArc up and running?
Just a few days. Once we input your brand assets and integrate with your CRM ecosystem, we can manage your customer conversations. Simple as that.
Is there any training or setup required to get started?
Getting started is easy—no training required. By systematizing your operation with AI and agents, MelodyArc works efficiently and lets you make changes as you go.
Spin up a world-class customer support org — almost instantly
Compose your desired customer experience and with MelodyArc CX, it just flows.
Set your policies and brand voice
Pre-built integrations connect the tools you use daily
Policy changes cascade through to the front lines
The world's first all‑in‑one customer operations platform
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