Knowledge. Platformed.
MelodyArc is the first ever knowledge engine software designed to
make strategic expertise scalable to the front lines.
A NEW PARADIGM
AI-first decision making, assisted by ArcAgents
Advanced automation handles customer conversations with human oversight to
manage complexity and promise people-quality support.
Input
Set your sequence
Design the customer-facing experience with pre-set best in-class policies
or customize with your own
- Describe process & steps
- Set policies & exceptions
- Input brand voice & tone
automate
Platform your policies
The MelodyArc system then combines your inputs with advanced technology for seamless automation
- Machine learning
- Natural language processing
- Connect existing tech stack
run
Let operations flow
Advanced AI automation then handles customer interactions efficiently across all your channels
- Guides the agent through your policies
- Follows your policies for actions and responses
- Resolves customer issues
learn
Optimize with data
Continue to improve your operations as MelodyArc returns actionable insights back into your org
- Voice of the Customer
- Structured data
- Root cause analysis
update
Changes that cascade
Policy updates reach agents instantly, eliminating the lag between training and implementation
- Single source of truth
- Update all channel at once
- Always on brand
Policies & Exceptions
Processes & Steps
Brand Voice & Tone
Your Expert Inputs
Machine Learning
Natural Language Processing
Existing Integrations
Your Expert Inputs
Your Platform
Act
Your Platform
Operate
Respond
Voice of the Customer
Structured Data
Advanced Data Science
Frontline operations, transformed
MelodyArc radically streamlines and simplifies complexity
for any operational process driven by strategic expertise and executed by frontline employees.
Customer Support
App Support
Warranty
Billing & Back Office
Helpdesk
Inventory & Logistics
1
Establish
Set your policies and brand voice
2
Connect
Pre-built integrations connect the tools you use daily
3
Update
Policy changes cascade through to the front lines
The world's first all‑in‑one customer operations platform